Frequently Asked Questions

CIELO UAE offers two premium fibres: OSO® Cotton, known for its soft touch, breathability and elegant indoor drape, and DuraSun®, engineered for year-round outdoor durability, resisting sun, humidity and heavy use without losing comfort.

OSO® Cotton is the most comfortable option — flexible, hypoallergenic and breathable, making it ideal for indoor use and all-night sleeping. DuraSun® is designed for outdoor living — it withstands rain, sun and extreme weather and can last more than 10 years outdoors without fading or deteriorating.

OSO® Cotton hammocks are considered the most comfortable due to their softness, breathability and ability to adapt naturally to the shape of your body.

A DuraSun® hammock can last over 10 years outdoors while maintaining its strength and softness.

Cotton hammocks are designed for indoor use. If you use one outdoors, it should be brought inside after each use to preserve its lifespan, as cotton is sensitive to sun and moisture.

At CIELO UAE, we offer only large, premium-sized hammocks — the best for full-body comfort, sleeping through the night, or sharing with another person. We do not sell small or single-narrow hammocks. Every CIELO hammock is wide, spacious, and crafted for luxury-level comfort.

You can hang your hammock from solid walls, beams, trees, pergolas or strong anchor points. A distance of 3.5 m to 6 m (11–20 ft) between anchors and a hanging height of around 1.90 m (6.2 ft) are recommended. Every CIELO hammock comes with complimentary ropes to assist with installation.

Hand-wash in cold water with mild detergent. Gently rub the fabric, rinse thoroughly and hang it in the sun to dry. Cotton hammocks may shrink slightly after washing but return to their shape with use.

Yes. Custom colour combinations are available and take about two weeks to produce. You can also request photos of current stock colours via WhatsApp.

Yes — each CIELO hammock includes a practical guide explaining how to hang it, tie it, care for it, and fold it properly to avoid tangling.

CIELO UAE offers free shipping across the Emirates. Orders ship from Yucatán via FedEx and typically arrive in 7–10 business days, depending on availability and destination.