Privacy policy

Cielo UAE ("Cielo," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website www.hammocks.ae or purchase products from us. We comply with the applicable laws and regulations in the United Arab Emirates, including the Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and follow international best practices regarding data privacy, ensuring that your information is handled securely and transparently.

By using our website or providing us with your personal data, you agree to the terms of this Privacy Policy. Please read it carefully to understand what data we collect, how we use it, who we share it with, your rights, and how you can exercise them.

1. Personal Data We Collect

We may collect the following types of personal data:

Identity and contact details: Your full name, billing/shipping address, email address, and phone number.
Payment information: Card details or other payment method data (processed securely via third-party gateways; we do not store full card details).
Transaction details: Purchase history, order information, prices, quantities, shipping options, and returns or refunds.
Technical data: IP address, browser type and version, time zone, device identifiers, and browsing behavior on our site.
Customer service interactions: Any information you provide when contacting us for support, including emails or messages.

We do not collect sensitive personal data (such as health information or religious beliefs), unless legally required and with your explicit consent.

2. How We Collect Data

Directly from you: When you place an order, fill out a form, subscribe to our newsletter, or contact us.
Automatically: Through cookies and tracking technologies that gather information about your visit and interaction with our website (see “Cookies” below).
From third parties: Only where permitted by law and with proper safeguards.

3. Purpose of Data Use

We use your data for the following purposes:

To process and fulfill your orders.
To deliver purchased items through logistics partners.
To process payments securely and prevent fraud.
To provide customer service and respond to inquiries.
To send service-related notifications (order confirmations, delivery updates).
To send promotional emails or SMS (only with your consent).
To analyze website usage and improve user experience.
To comply with legal and regulatory requirements.
To ensure the security of our website and systems.

4. Sharing with Third Parties

We do not sell your personal data. We may share it with trusted third parties under strict confidentiality and data protection agreements:

Shipping and logistics providers (for delivery purposes).
Payment gateways and processors (for secure transactions)
Website hosting and IT service providers.
Analytics and marketing platforms (e.g., Google Analytics or Facebook Pixel, with your cookie consent).
Legal authorities or regulators, if required by UAE law.

All third-party partners are contractually obligated to protect your data and use it only as instructed by us.

5. Data Security

We take appropriate technical and organizational measures to safeguard your personal data, including:

SSL encryption for secure data transmission.
Access controls and secure servers
Regular system updates and security monitoring.
Internal privacy and security training for staff.

Despite our efforts, no method of transmission or storage is 100% secure. If we experience a data breach affecting your information, we will notify you as required by law.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by UAE law (e.g., tax or transaction records). Once data is no longer needed, we will delete or anonymize it securely.

7. Your Rights

Under UAE’s PDPL, you have the right to:

Access your personal data.
Correct inaccurate or outdated information.
Delete data no longer needed (right to erasure).
Restrict or object to processing under certain conditions.
Withdraw consent for marketing communications.
Request data portability, where applicable.
File a complaint with the UAE Data Office if you believe your data rights have been violated.

You may exercise these rights by contacting us at the email below. We may request identity verification to process your request.

8. Cookies and Tracking Technologies

We use cookies to:

Ensure the site works correctly (essential cookies).
Remember your preferences (functional cookies).
Analyze site performance and improve usability (analytics cookies).
Provide personalized advertising (marketing cookies – with consent).

You can manage your cookie preferences through our site’s cookie banner or your browser settings. Refusing cookies may affect your browsing experience.

9. International Data Transfers

Some of our service providers may be located outside the UAE. When we transfer your data internationally, we ensure it is protected by:

Adequacy decisions by UAE regulators.
Binding contractual safeguards.
Your explicit consent (when necessary).
Other legal bases permitted under the PDPL.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If we learn that we have inadvertently collected personal data from a child, we will promptly delete it.

11. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website with an updated “Last Modified” date. If the changes are significant, we may notify you via email or a website banner.

Last updated: November 2025

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: sales@cielohammocks.com.
Contact form: Available on www.hammocks.ae.

We aim to respond to all requests within 30 days.